If you are the original purchaser of any BDS product and it breaks, we will give you a new part. Period.
Wearable Parts | Limited Lifetime Warranty
BDS NX2 Series Shocks and BDS/Fox Performance Series Shocks:
Shock oil seals are not covered by this Limited Lifetime Warranty because they are subject to wear over time and use. At BDS's discretion, leaking shock seals less than 2 years from date of purchase, free from contamination, damage, or abnormal seal wear due to misuse can be considered for repair or replacement under warranty. A shock absorber is a wear item and over time will experience diminished damping resistance due to normal component wear. This is not a defect in material or workmanship and is therefore not warrantable. Defects in material and workmanship do not include such things as dented cylinders or bent rods caused by obvious side impact, rust or corrosion.
Fox Proprietary Shocks and Coil Overs:
Fox Proprietary parts are covered by their warranty and are not included in the BDS Warranty. BDS may offer to assist with the warranty of defective product, at our discretion. Other warranty concerns should be handled through the Fox Service program. Leaking shock seals less than 1 year from date of purchase, free from contamination, damage, or abnormal seal wear due to misuse can be considered for Warranty. FOX service information can be
found here: https://www.ridefox.com/service.php?m=truck
Ball Joints and Tie Rod Ends:
These items are subject to normal wear over time. However, Ball Joints and Tie Rod ends less than 3 years from the date of purchase, that have been properly greased, maintained, and do not show signs of abnormal use can be considered for warranty.
BDS Suspension's obligation under all warranties is limited to the repair or replacement, at BDS's option, of the defective material. BDS will cover the cost of ground shipping on warranty items, and a return shipping label if we require the warranty part to be returned to us. Any cost of removal, installation or reinstallation, expedited freight charges, incidental or consequential damages are expressly excluded from these warranties. Proof of purchase is required for all warranty claims.
3 YEAR / 36K MILES WORRY FREE WARRANTY (EXCLUDES SHOCKS)
To the original retail purchaser, Zone Offroad offers a 3 year / 36K mile worry free warranty on all hard parts and wearable items as described below. If you have any failure that affects the use or integrity of the product, as confirmed by Zone Offroad, we will replace that part and cover ground shipping to get it to you. Warranty coverage does not include consumer opinions about such areas as ride comfort, fitment, and design. “3 Year/36K miles” based on whichever occurs first.
AFTER 3 YEAR/36K MILES – LIMITED LIFETIME WARRANTY
To the original retail purchaser, Zone Offroad offers a limited lifetime warranty, guaranteeing all its products are free from defects in material and workmanship for as long as that purchaser owns the vehicle on which such products were originally installed. Warranty coverage does not include consumer opinions about such areas as ride comfort, fitment, and design.
“Wearable items” include Ball Joints, Tie Rod Ends, and Bushings. Zone Offroad will cover items that have been well maintained and are free of contamination, damage, or wear due to improper use or installation, for the first 3 years/36k miles, whichever comes first. 3 years/36k miles based on retail customer receipt.
Product Finish Warranty: Zone Offroad products may be examined for warranty consideration within 12 months from the date of purchase. Exclusions include, but are not limited to, damage caused by tools, road debris, trail use, general maintenance, salty/corrosive environments, etc.
Zone Offroad Shocks and Fox Adventure Series Shocks: Shock oil seals are not covered by this Limited Lifetime Warranty because they are subject to wear over time and use. At Zone Offroad’s discretion, leaking shock seals less than 2 years from date of purchase, free from contamination, damage, or abnormal seal wear due to misuse can be considered for repair or replacement under warranty.
This Limited Lifetime Warranty does not apply to products characterized by one or more of the following:
Products that have been subject to abuse, neglect, accident, fire, improper installation or adjustment, and corrosion.
Products that have been modified or altered outside of or beyond Zone Offroad specifications.
Products used in application other than those recommended in the current Zone Offroad catalog or web site or in the instructions accompanying the Zone Offroad product.
Products that are used for competition or racing activities.
Products that wear out or fail due to the use of larger wheels or tires are not covered under this warranty by Zone Offroad.
The warranty on commercial application vehicles shall extend only 1 year.
In a situation where a Zone Offroad product is found to contain a defect in material or workmanship within the stated warranty period (unless caused by one or more of the above stated conditions), Zone Offroad, at its option, will either replace the product or repair the product. To make a claim under this Limited Lifetime Warranty, purchaser must:
Contact Zone Offroad directly at Tech-Zone@ridefox.com, com, or 888-998-9663. Only Zone Offroad can approve or deny a warranty request.
Proof of purchase including Customer Name, Purchase date, vehicle milage, product number and price paid are required for all warranties.
Photos of product are required as well.
If a warranty is approved, Zone Offroad will replace or repair the product and cover ground shipping at no cost to you! If we require the warranty part to be returned, we will send you a shipping label to return the product at no cost to you as well!
BDS Suspension and Zone Offroad shocks and steering stabilizers do have warranty on them although not a llifetime warranty. This is because a shock absorber or steering stabilizer is considered a "Wear Item" as they are designed with seals that degrade over time.
But if a BDS or Zone shock does fail during the warranty period you need to be aware that if the chromed shaft has pitting on it from rocks or road debris the warranty will be voided because anything that causes a rough spot on the shaft WILL make the shock fail due to the damage causing the seal to fail.
Adding a set of shock boots to your order is inexpensive protection against damage to your expensive BDS Suspension or Zone Offroad shocks.